FREQUENTLY ASKED QUESTIONS

HAVE A QUESTION?

Please read the following FAQs for further information.

If you haven’t found the answer you were looking for, then please do get in touch.

OPENING TIMES & PRICES

We operate a height based admission at the park. Children under 90cm are free of charge.

Tickets must be purchased via our online ticketing system and you are required to book a time slot for your arrival at the park.

Tickets must be purchased in advance to qualify for any online savings. To begin your purchase visit our online ticketing system.

We offer concessions for the following:

  • Children under 90cm are free of charge
  • Registered disabled adults and children as well as their carers receive a reduced rate.

Unfortunately, we are not offering any discounts at the moment. We apologise for this.

This does vary dependent on the time of year. A detailed list of the opening and closing times is available on our What’s on Today page, or our attraction page.

Please view our activity timetable for details of which attractions are open during your visit.

For more information regarding our opening times, please visit our plan your adventure page.

THE ATTRACTIONS

Roarr! Dinosaur Adventure is designed for families with children of any age up to 15 years old. There are many attractions on offer for all ages. Children must be supervised at all times. For more details see our attractions page.

Yes, Dippy’s Splash Zone is a multiple water featured fun activity. For this reason we do recommend you bring swim wear and a towel for your children. We kindly request no shoes are to be worn in this area. There are no changing facilities for Dippy’s Splash Zone.

No, none of our attractions contain flash photography.

In adverse weather conditions certain attractions may not be open for safety reasons. These will be clearly signed near the admissions building and notified on our website. If there is adverse weather conditions we will transfer your tickets in advance to another date (Availability permitting), this service will incur a £2.00 admin fee payable at the time of making the transfer. If Roarr! Dinosaur Adventure is closed subject to circumstances beyond the park’s control, or adverse weather conditions, guests are not entitled to a refund – but we will transfer the booking to another date free of charge (availability permitting).

No we do not have a wet weather policy and we do suggest to all of our guests to check which attractions are open seasonally before they book tickets and to dress weather appropriate for their adventure. If there is adverse weather conditions we will transfer your tickets in advance to another date (availability permitting), this service will have a £2.00 admin fee.

ON THE DAY

Yes, we accept all MasterCard and Visa Credit and Debit Cards, except American Express Cards.

Unfortunately we do not accept personal cheques as payment.

We encourage all guests to download our BRAND NEW park app, which includes an interactive map and the ability to plan your adventure. Simply search ‘Roarr! Dinosaur Adventure’ in the app stores.

We also have a range of signage around the park, to help with key directions.

Yes, we do. Please call Guest Services to pre-book or if you would like any further information on 01603 876310 – our friendly crew will be able to assist you.

ROARR! Dinosaur Adventure is a non smoking park. However, there are two designated smoking areas on the site. These can be pointed out to you on the parks map when entering if required.

Yes, baby changing facilities can be found at various locations in the park.

We regret dogs (except for fully registered assistance dogs) are not permitted in the park. Assistance dogs must be fully harnessed and have the appropriate jackets to clearly identify them as assistance dogs. Assistance dogs undergoing training are not permitted. We advise you do not bring a dog with you and animals should not be left in cars. Having an assistance dog does restrict you from entering the Secret Animal Garden due to the health and welfare of the animals.

When you arrive at the park, please ask to speak to one of our Food & Beverage team and they will be pleased to assist. If you have anything that may require some forward planning prior to your visit please email: guestservices@RoarrDA.co.uk

Absolutely, just show the team your receipt or booking reference number when you return. Guests can exit the park to collect and return belongings to their car whenever they wish.

Yes, “Cash Back” is available at Admissions, Guest Services, and Nautilus. Please Note: Roarr! Dinosaur Adventure does not have an ATM machine on-site.

Please be aware that on peak days some queuing is likely when exiting the park. If you wish to avoid this we advise leaving earlier prior to the park closing.

All of the park is accessible however you should be aware that not all areas are level tarmacked. The Dinosaur Trail and Neanderthal Walk in particular run through woodland areas. We recommend those who use wheelchairs are aware of the steep path of Neanderthal Walk. Assistance can be sought from a member of the crew at the park with this, or alternatively please use the Dinosaur Trail.

Yes, in line with our family image. Ladies and Gentlemen are requested to wear suitable attire especially when using Dippy’s Splash Zone and the restaurants. There are requirements for Dinomite (long trousers and long sleeves if wanting to use the larger slides) and for Predator High Ropes covered shoulders and no dresses or skirts. You also need closed toed and closed heeled shoes (no flip flops or sandals).

The park operates a well-rehearsed lost child procedure whereby lost children are reunited with their parents/guardians as quickly and as safely as possible. If a parent has lost a child they are to make their way to Guest Services or contact the nearest park crew member.

When the park is open to guests we always have a qualified First Aider on-site who is based at Guest Services which is located in Dinomite. In addition the park also has qualified First Aiders employed who are also crew members to assist if necessary.

We have numerous food outlets at our park. Visit our food and drink page to find out more.

Guests are welcome to bring their own picnics and there are ample areas around the park, including Dippy’s new indoor picnic area, located by the park entrance. We also have an undercover designated picnic area, located near Dippy’s Raceway and Cretaceous Cavern, near Dinomite.

Need somewhere to put your pack? Find lockers for bags, shoes and other items in the Dinomite indoor play area. You’ll need £1 but it’s refundable. For soak-seekers, there are lockers next to Dippy’s Spash Zone. These waterproof lockers also need £1 but it’s non-refundable.

Yes, after entering the park, toilets can be found to the left of our First Aid building.

OTHER FAQS

Roarr! Dinosaur Adventure is located on a mostly flat site with some tarmacked pathways. Our trails run through woodland, although they are levelled to make them accessible there is quite an incline in some areas. The vast majority of the attractions are accessible. If you wish for further information please contact Guest Services on 01603 876310 (option 2).

In addition, we are proud to be able to offer the following:

  • Disabled parking, please note these are restricted in numbers and do fill up quickly on busier days.
  • The hire of mobility scooters, wheelchairs and buggies – please contact Guest Services to pre-book these.
  • Disabled toilet facilities, please see Park Map for the locations.
  • A ‘Quiet Room’ is available if required, please call Guest Services to pre-book or if you would like any further information on 01603 876310 – our friendly crew will be able to assist you.

Our website has all the necessary information we hope you require. Alternatively you can call 01603 876310 (option 2) or contact us via guestservices@RoarrDA.co.uk

We encourage all guests to download our BRAND NEW park APP – before a visit.

The app includes an interactive map and the ability to plan your adventure. Simply search ‘Roarr! Dinosaur Adventure’ in the app stores.

Unfortunately we do not operate a fast track system, however if it is required we try our best to assist you with entry.

No, all car parking is free.
FAQs

OUR ROARR-SOME APP

At Roarr! Dinosaur Adventure we want your visit to be filled with fun, family, friends, food and more! So, we’ve launched our ROARR-some app to help make sure you get the most out of every minute of your visit.

Download the ROARR! Dinosaur Adventure app today, from the App Store (Apple) or Google Play Store.

FAQs
FAQs